Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of the ManaTech website at manatech.nz and any services provided by ManaTech, including custom application development, hosting, support, and consulting.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

ManaTech is operated by Charlie Brown and Bree Sturges, based in New Zealand.

2. Services

ManaTech provides:

• Custom application development — fixed-price project builds scoped to your business requirements
• Ongoing support and hosting — monthly retainer agreements for maintenance, hosting, and feature development
• Consulting and strategy — technical architecture, AI integration planning, and business automation advice

The specific scope, deliverables, timeline, and pricing for any engagement will be outlined in a separate proposal or statement of work agreed upon by both parties before work begins.

3. Proposals and agreements

All project work is governed by a written proposal or statement of work (“SOW”) that both parties agree to before commencement. The SOW will specify:

• Project scope and deliverables
• Timeline and milestones
• Pricing and payment schedule
• Revision and change request process

In the event of any conflict between these Terms and a signed SOW, the SOW takes precedence for that engagement.

4. Payment terms

• Project builds are invoiced according to the payment schedule in the SOW, typically a deposit upfront with milestone-based payments.
• Monthly retainers are invoiced in advance on a recurring basis and are due upon receipt.
• Payments are processed securely via Stripe. We do not store your card details.
• Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.

5. Intellectual property

• Your content — You retain ownership of all content, data, branding, and materials you provide to us during a project.
• Deliverables — Upon full payment, you receive ownership of the custom application code and assets built specifically for your project, as defined in the SOW.
• Pre-existing tools and frameworks — ManaTech retains ownership of any proprietary tools, templates, libraries, or frameworks that existed prior to or were developed independently of your project. You receive a perpetual, non-exclusive licence to use these as part of your delivered application.
• Portfolio rights — We may reference the project (name, general description, and non-confidential screenshots) in our portfolio and case studies unless otherwise agreed in writing.

6. Client responsibilities

To ensure successful project delivery, you agree to:

• Provide timely access to content, credentials, feedback, and approvals as outlined in the SOW
• Designate a primary point of contact for project communication
• Review and approve deliverables within the timeframes specified in the SOW
• Ensure any content or materials you provide do not infringe on third-party rights

Delays caused by late feedback or approvals may result in adjusted timelines. We will communicate any impact promptly.

7. Revisions and change requests

The number of revision rounds included in a project will be specified in the SOW. Additional revisions or changes to the agreed scope (“change requests”) will be quoted separately and require written approval before work begins.

8. Hosting and ongoing services

For clients on a monthly retainer that includes hosting:

• We will maintain reasonable uptime and performance for your application, subject to the capabilities of our hosting providers (Vercel, Supabase, and others as applicable)
• We do not guarantee 100% uptime — hosting is subject to third-party infrastructure and maintenance windows
• Retainer agreements may be cancelled by either party with 30 days' written notice
• Upon cancellation, we will provide a reasonable handover of code, data, and access credentials

9. Limitation of liability

To the maximum extent permitted by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986:

• ManaTech's total liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim
• We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption
• We are not responsible for losses caused by third-party services (hosting providers, payment processors, APIs) that are beyond our control

Nothing in these Terms limits or excludes any rights you may have under New Zealand consumer protection legislation that cannot be lawfully excluded.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including business data, technical specifications, and pricing. This obligation survives the termination of any agreement between us.

11. Termination

• By you — You may terminate a project engagement at any time by providing written notice. You are responsible for payment for all work completed up to the date of termination.
• By us — We may terminate or suspend services if payment is overdue by more than 30 days, or if you materially breach these Terms or the SOW. We will provide reasonable notice before doing so.

12. Website use

When using the ManaTech website, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws
• Attempt to interfere with the site's operation or security
• Reproduce, distribute, or create derivative works from our website content without permission
• Use automated tools to scrape or extract data from the site without our written consent

13. Governing law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the New Zealand courts.

14. Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

For active clients, material changes to these Terms will be communicated directly via email.

15. Contact us

If you have any questions about these Terms of Service, please contact us:

• Email: hello@manatech.nz
• Website: manatech.nz/contact